Terms of service

Last updated: August 31, 2026

1. COMPANY INFORMATION

This website and online store are operated by Vennire.

Registered Address: 41 New Bond St, London W1S 2SQ, United Kingdom

Phone Number: +44 7537 106199

Throughout these Terms, the terms “we”, “us”, and “our” refer to Vennire London and the operator responsible for managing this online store.

2. SCOPE AND APPLICABILITY

These Terms and Conditions apply to customers purchasing products through our website within the European Union (EU) and the United Kingdom (UK).

We operate as a US-based business serving customers internationally and seek to observe applicable consumer protection requirements relevant to customers located in EU and UK markets.

3. ACCEPTANCE OF TERMS

By accessing our website, using any of our services, or submitting an order, you acknowledge that:

You have reviewed, understood, and accepted these Terms
You have the necessary legal capacity to enter into a binding agreement

If you do not agree with these Terms, you should not proceed with a purchase through our online store.

4. PRODUCTS

Vennire London makes reasonable efforts to ensure customers receive:

Clear and accurate information about the products offered
Transparent and clearly displayed pricing
Fair representations of products available through our website

However, customers should be aware that:

Minor variations in colour, appearance, or presentation may occur
Product availability can change without prior notice
We may modify, replace, remove, or discontinue products where reasonably necessary

5. PRICING, VAT AND DUTIES

Product prices may be displayed in GBP or USD, depending on the relevant market, customer location, and applicable store configuration.

Where required, VAT will be handled in accordance with applicable EU and UK requirements.

Any relevant customs duties, import charges, or similar costs will either be disclosed during checkout or covered by us where this is expressly stated.

Vennire London does not intentionally introduce undisclosed charges after an order has been completed.

6. PAYMENTS

Payments completed through our online store are securely processed through Stripe.

Vennire does not directly retain customers' complete payment card details.

By submitting a payment through our website, you confirm that:

You are authorized to use the payment method provided
The billing and payment information submitted is accurate and complete

Orders and transactions may also be subject to reasonable security, verification, and fraud-prevention procedures.

7. ORDER CONFIRMATION

Once an order has been successfully submitted:

An order confirmation will be sent to the email address entered during checkout
Receiving an order confirmation does not necessarily represent our final acceptance of the transaction

We reserve the right to refuse or cancel an order where reasonably necessary, including circumstances involving:

Suspected fraudulent or unauthorized activity
Payment authorization or verification issues
Stock, inventory, or product availability errors

Where an order is cancelled after payment has already been collected, the applicable refund will be processed.

8. ORDER PROCESSING TIMES

Orders are normally prepared and processed within:

1 to 3 business days

Order preparation may involve:

Reviewing and confirming order information
Product inspection and quality control
Packaging and preparation for shipment

Orders are generally processed during business days and not on weekends or applicable public holidays.

9. SHIPPING AND DELIVERY (EUROPE AND UK)

Vennire currently offers delivery throughout the European Union and the United Kingdom.

Estimated shipping times after dispatch are:

European Union: 5 to 10 business days
United Kingdom: 5 to 9 business days

The estimated total timeframe, including processing and delivery, is:

6 to 13 business days

These timeframes are estimates and are not guaranteed. Delivery may occasionally be affected by carrier delays, customs procedures, periods of high demand, or other circumstances outside our reasonable control.

10. DELIVERY RESPONSIBILITY

Vennire will provide reasonable assistance regarding eligible customer orders until successful delivery has taken place.

If an order is:

Lost while in transit
Damaged during transportation
Not delivered within a reasonable period

Depending on the circumstances and following appropriate review, we may:

Provide a replacement at no additional cost, or
Issue a full refund

11. RIGHT OF WITHDRAWAL (EU AND UK LAW)

Eligible customers located within the European Union or United Kingdom may withdraw from an eligible purchase within:

30 days from the date of delivery

For a standard return:

The product must remain unused and in its original condition
The customer must contact us at info@vennire.com

Further details regarding eligibility, procedures, and return requirements are available in our Return & Refund Policy.

12. REFUNDS

Once a refund has been approved, it will:

Be processed within 30 days after the relevant returned goods have been received
Be issued using the original method of payment

Vennire London will cover applicable return shipping expenses where the item received is:

Defective
Incorrect
Damaged

Returns requested for other reasons remain subject to the conditions and requirements set out in our Return & Refund Policy.

13. LEGAL GUARANTEES (EU AND UK COMPLIANCE)

We respect applicable mandatory consumer protection rights and statutory guarantees.

Where required by applicable legislation:

Products must correspond with their stated or advertised description
Goods must satisfy applicable quality requirements
Eligible customers may be entitled to remedies including repair, replacement, or refund

Nothing within these Terms is intended to exclude, restrict, or reduce mandatory statutory consumer rights.

14. FRAUD PREVENTION

To help safeguard our customers and business, orders and transactions may be reviewed for potentially fraudulent, suspicious, or unauthorized activity.

Where reasonably required, Vennire may:

Request additional information or verification
Temporarily delay order processing while verification checks are carried out
Decline or cancel transactions reasonably considered fraudulent or unauthorized

15. LIMITATION OF LIABILITY

Nothing contained in these Terms excludes or restricts rights or liabilities that cannot legally be excluded under applicable EU or UK consumer legislation.

To the extent permitted under applicable law:

Vennire is not responsible for indirect or consequential losses resulting from improper, unauthorized, or unlawful use of our website or products
We remain responsible for meeting our applicable obligations relating to customer orders that have been accepted

16. INTELLECTUAL PROPERTY

Unless otherwise stated, materials associated with Vennire, including website content, branding, written material, graphics, photographs, designs, and layouts, may be protected by applicable intellectual property rights.

Unauthorized copying, reproduction, modification, publication, distribution, or commercial exploitation of protected materials is prohibited.

17. THIRD-PARTY SERVICES

Certain elements of our ecommerce operations depend on services provided by independent third parties, including:

Stripe for secure payment processing
Shopify for ecommerce platform functionality

These third-party providers operate according to their own terms, policies, privacy practices, and procedures.

Vennire is not responsible for independent policies or practices implemented by these external service providers.

18. MODIFICATIONS

Vennire may revise these Terms periodically where necessary to reflect changes to our services, business operations, procedures, or applicable requirements.

Updated Terms will become effective once the revised version is published on our website.

19. GOVERNING LAW

These Terms are subject to:

Applicable consumer protection requirements of the European Union and United Kingdom where relevant
United States law where applicable

Nothing within these Terms affects mandatory consumer rights available under the laws applicable in a customer's jurisdiction.

20. DISPUTE RESOLUTION

Vennire aims to manage customer concerns and disputes in a fair, professional, transparent, and efficient manner.

Customers experiencing an issue involving an order, product, or service are encouraged to contact our customer support team first. This allows us to review the circumstances and seek an appropriate resolution.

Nothing in this section limits statutory remedies, mandatory dispute resolution rights, or other consumer protections available under applicable law.

21. CONTACT

For questions concerning these Terms, our services, or an existing order, please contact:

Email: info@vennire.com

Phone: +44 7537 106199