Shipping policy

Last updated: August 31, 2026

1. SHIPPING DESTINATIONS

Vennire currently offers shipping to customers located in:

  • Countries within the European Union (EU)

  • The United Kingdom (UK)

If a country or delivery destination does not appear as an available option during checkout, we are currently unable to ship orders to that location.

2. ORDER PROCESSING TIME

Orders are normally reviewed, prepared, and processed within:

1 to 3 business days

During this period, order preparation may involve:

  • Reviewing order and payment information

  • Product inspection and quality checks

  • Packaging and preparation for shipment

Orders are generally processed from Monday to Friday, excluding applicable public holidays.

Orders placed after 5:00 PM local warehouse time will usually begin processing on the next business day.

3. SHIPPING TIMES

Following dispatch, estimated shipping periods are:

  • European Union (EU): 5 to 10 business days

  • United Kingdom (UK): 5 to 9 business days

These estimated timeframes begin from the date the order has been dispatched.

4. TOTAL DELIVERY TIMEFRAME

The estimated overall delivery timeframe, including both order processing and shipping, is approximately:

6 to 13 business days

This period includes the preparation of the order as well as transportation to the customer's delivery destination.

Delivery dates are estimates rather than guarantees and may vary depending on the destination, carrier operations, customs procedures, or other circumstances affecting transportation.

5. SHIPPING COSTS

Where delivery charges apply, they will either:

  • Be calculated and clearly shown before checkout is completed, or

  • Be waived where an applicable free-shipping promotion or offer is available

Vennire does not intentionally add undisclosed shipping charges after an order has been completed.

6. CUSTOMS, DUTIES AND TAXES

We aim to keep international delivery costs and requirements as transparent as reasonably possible.

  • Applicable VAT is handled according to relevant EU and UK requirements

  • Where possible, applicable customs duties and taxes are included in the final amount paid by the customer

Where additional delivery-related charges apply, these will be communicated during checkout where required.

7. TRACKING INFORMATION

Once an order has been dispatched:

  • Tracking information will be sent to the email address associated with the order

  • Tracking details may require approximately 1 to 3 days to become active or display the first carrier update

Carrier tracking systems may occasionally take additional time to register and display newly dispatched shipments.

8. DELIVERY RESPONSIBILITY

Vennire will provide reasonable assistance with delivery-related matters until an eligible order has been successfully delivered.

If a shipment is:

  • Lost while in transit

  • Damaged during transportation

  • Not delivered within a reasonable timeframe

After reviewing the circumstances, we may:

  • Arrange a replacement without additional cost, or

  • Issue a full refund

9. DELIVERY DELAYS

We make reasonable efforts to ensure customer orders arrive within the estimated delivery periods. However, delays may occasionally occur due to circumstances including:

  • Customs clearance or inspection procedures

  • Carrier or transportation disruptions

  • Seasonal demand or unusually high order volumes

  • Events or circumstances outside our reasonable control

If your shipment experiences a significant delay, please contact our customer support team. We will review the available tracking and delivery information and provide reasonable assistance.

10. INCORRECT ADDRESS

Customers are responsible for ensuring that the shipping information provided during checkout is complete and accurate.

If you discover an error in your delivery address after placing an order:

  • Contact us as soon as possible at info@vennire.com

  • We will make reasonable efforts to update the shipping information provided the order has not already been dispatched

Vennire cannot accept responsibility for an order successfully delivered to an incorrect address originally provided by the customer.

11. FAILED DELIVERY OR UNCLAIMED PARCELS

If a carrier is unable to successfully deliver an order:

  • An additional delivery attempt may be made, or

  • The parcel may temporarily be held at an appropriate collection point or carrier facility

If an undeliverable or unclaimed parcel is returned:

  • A new shipment may be arranged, potentially subject to an additional shipping charge where applicable, or

  • An eligible refund may be issued after deducting relevant shipping expenses where appropriate

12. CONTACT

For questions or assistance regarding shipping, tracking, or delivery, please contact:

Email: info@vennire.com

Phone: +44 7537 106199

Registered Address: 41 New Bond St, London W1S 2SQ, United Kingdom

Our usual response time is within 24 to 48 hours.