Privacy policy
Last updated: August 31, 2026
1. INTRODUCTION
This Privacy Policy sets out how Vennire ("we", "us", or "our") collects, processes, uses, retains, and protects personal information when customers browse our website, purchase products, contact our customer service team, or otherwise interact with our online services.
We are committed to protecting customer privacy and aim to handle personal information responsibly and in accordance with applicable privacy and data protection legislation, including:
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General Data Protection Regulation (GDPR)
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UK GDPR and Data Protection Act 2018
2. DATA CONTROLLER
For inquiries, requests, or concerns relating to personal information and applicable data protection requirements, you may contact us using the following details:
Registered Address: 41 New Bond St, London W1S 2SQ, United Kingdom
Email: info@vennire.com
Available:
Monday-Sunday, 9:00AM - 18:00PM
Email: info@vennire.com
Phone: +44 7537 106199
3. PERSONAL DATA WE COLLECT
3.1 Information you provide to us
When you place an order, contact our customer support team, or otherwise use our website and services, we may collect information including:
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Full name
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Billing and delivery address
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Email address
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Telephone number
3.2 Payment Information
Payments completed through our online store are securely handled by Stripe.
Vennire does not directly store customers' complete payment card details, including full card numbers.
Stripe may process certain information required to authorize and securely complete transactions, including:
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Payment method information
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Transaction details
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Information used for payment verification, fraud prevention, and transaction security
3.3 Information collected automatically
Certain technical and usage information may be collected automatically when you access, browse, or interact with our website, including:
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IP address
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Browser, device, and related technical information
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Website activity, such as pages viewed and interactions with our services
3.4 Cookies and similar technologies
Our website may use cookies and similar technologies for purposes including:
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Providing essential website features and functionality
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Monitoring and assessing website performance
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Improving the customer browsing and shopping experience
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Supporting advertising and marketing activities where the appropriate consent has been provided
4. HOW WE USE YOUR DATA
We may collect and process personal information for purposes such as:
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Processing, managing, and delivering customer purchases
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Providing customer support and responding to questions or requests
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Processing payments and helping detect potentially fraudulent activity
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Meeting applicable legal, accounting, taxation, and regulatory obligations
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Operating, maintaining, and improving our website and services
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Providing marketing communications where appropriate consent or another lawful basis applies
5. LEGAL BASIS FOR PROCESSING (GDPR)
Where GDPR or UK GDPR applies, we may rely on one or more of the following legal grounds when processing personal information:
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Contract: where processing is necessary to accept, process, and fulfil a customer order
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Legal obligation: where information must be processed or retained to satisfy accounting, taxation, regulatory, or other legal requirements
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Legitimate interests: including protecting our business, maintaining website security, preventing fraud, and improving our services
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Consent: where consent is required for certain marketing communications, advertising activities, or non-essential cookies
6. SHARING YOUR DATA
We only share personal information with third parties where reasonably necessary to operate our ecommerce business, provide our services, complete customer orders, or comply with applicable legal requirements.
Third-party providers we may use include:
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Stripe for secure payment processing, transaction verification, and fraud prevention
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Shopify for ecommerce platform services and online store functionality
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Shipping, fulfilment, and logistics partners involved in processing and delivering customer orders
These providers may access and process relevant personal information where necessary to perform their services and are expected to handle such information in accordance with applicable data protection requirements.
7. INTERNATIONAL DATA TRANSFERS
As our ecommerce operations and certain service providers may operate internationally, personal information may be transferred to or processed in countries outside the European Union or United Kingdom, including the United States.
Where required under applicable data protection legislation, appropriate safeguards may be implemented for international transfers, including:
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Standard Contractual Clauses (SCCs)
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Data Privacy Framework mechanisms where applicable
8. DATA RETENTION
Vennire retains personal information only for the period reasonably necessary to provide our services, operate our business, resolve relevant matters, and comply with applicable legal obligations.
Depending on the nature and purpose of the information, retention periods may include:
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Order and transaction records for approximately 6–10 years where necessary for accounting, taxation, regulatory, or legal compliance
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Customer service information for as long as reasonably required to manage inquiries, complaints, claims, or disputes
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Marketing information until consent is withdrawn or continued retention is no longer necessary
9. YOUR RIGHTS (EU & UK USERS)
Where applicable under EU or UK data protection legislation, you may have rights including:
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Requesting access to personal information held about you
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Requesting correction of inaccurate or incomplete information
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Requesting deletion of eligible personal information
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Requesting restrictions on certain processing activities
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Objecting to particular uses of your personal information
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Requesting data portability where applicable
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Withdrawing previously provided consent at any time
To submit a request concerning your personal information or privacy rights, please contact:
10. DATA SECURITY
Vennire uses reasonable technical and organizational measures designed to safeguard personal information against unauthorized access, disclosure, misuse, alteration, destruction, or loss.
These measures may include:
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SSL encryption
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Secure payment processing through established third-party providers
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Restricted and controlled access to customer information
While we take reasonable precautions to protect personal information, no electronic transmission, network, or data storage system can guarantee absolute security.
11. COOKIES POLICY
Our website may use cookies and similar technologies in accordance with applicable EU and UK privacy requirements.
Where consent is legally required, visitors may be provided with options to:
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Accept or decline non-essential cookies
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Manage available cookie preferences through our consent tools
Cookies that are strictly necessary for website operation, security, checkout, or essential functionality may be used without separate consent where permitted by applicable law.
12. THIRD-PARTY LINKS
Our website may contain links to external websites, services, or platforms that are operated independently by third parties.
Vennire does not control these external services and is not responsible for their privacy practices, security procedures, content, or individual policies.
Customers are encouraged to review the relevant privacy information of any third-party website before providing personal information through those services.
13. CHILDREN'S DATA
Our website and ecommerce services are intended for individuals aged 18 or over.
We do not knowingly seek to collect personal information from individuals under the age of 18 through our website or services.
14. CHANGES TO THIS POLICY
Vennire London may revise this Privacy Policy periodically to reflect changes in our business operations, services, privacy practices, or applicable legal requirements.
Any updated version will be published on this page, and the "Last updated" date will be revised where appropriate.
15. CONTACT
For questions, concerns, or requests relating to privacy or the processing of personal information, please contact:
Email: info@vennire.com
Phone: +44 7537 106199
Registered Address: 41 New Bond St, London W1S 2SQ, United Kingdom
16. COMPLAINTS
Customers located in the European Union or United Kingdom may have the right to lodge a complaint with the relevant data protection authority in their jurisdiction.
We encourage customers to contact Vennire first so that our team has an opportunity to review the concern and work toward an appropriate resolution.