Contact information

Last updated: August 31, 2026

1. CUSTOMER SUPPORT

At Vennire, we are committed to providing our customers with responsive, professional, and dependable assistance.

Whether you need help with an order, shipment, return, refund, or have a general question about our services, our customer support team can be reached using the contact details provided below.

2. CONTACT DETAILS

Email: info@vennire.com

Phone Number: +44 7537 106199

3. SUPPORT AVAILABILITY

Our customer support team is available:

  • 7 days a week, from 9am to 6pm

Typical response time: within 24 to 48 hours

We make reasonable efforts to review incoming customer inquiries and respond as promptly as possible.

4. ORDER SUPPORT

When contacting our team regarding an existing order, please include the following information whenever possible:

  • Your order number

  • The email address associated with the purchase

  • A brief explanation of your question, issue, or request

Providing these details helps our support team identify your order and provide assistance more efficiently.

5. SHIPPING AND DELIVERY ISSUES

If you experience an issue with the delivery of your order, including:

  • A shipment that is taking longer than expected

  • A parcel that has not been received

  • Missing, delayed, or unavailable tracking information

Please contact our customer support team so we can review the shipment details and advise you on the appropriate next steps.

Vennire will provide reasonable assistance in investigating and resolving eligible delivery-related issues.

6. RETURNS AND REFUNDS

If you need to request a return or refund:

  • Contact our customer support team at info@vennire.com

  • We will provide the necessary information and instructions to proceed with your request

All eligible return and refund requests are handled in accordance with our Return & Refund Policy and applicable EU and UK consumer protection requirements.

7. TECHNICAL SUPPORT

If you experience technical difficulties relating to:

  • Accessing or using our website

  • Completing your order through checkout

  • Payment or transaction-related errors

Please contact us with a description of the issue. Our team will review the information provided and make reasonable efforts to assist you as quickly as possible.

8. BUSINESS INFORMATION

Registered Address: 41 New Bond St, London W1S 2SQ, United Kingdom

9. COMPLAINTS

If you are dissatisfied with any aspect of your experience with Vennire, we encourage you to contact our team directly and provide details of your concern.

We aim to review customer complaints in a fair, transparent, and professional manner and work toward an appropriate solution whenever possible.

10. RESPONSE COMMITMENT

Our customer service standards are designed to:

  • Respond to inquiries within 24 to 48 hours

  • Offer clear, relevant, and practical assistance

  • Handle customer concerns as effectively and efficiently as possible

Providing customers with reliable and accessible support remains an important priority for Vennire.