Refund policy

Last updated: August 31, 2026

1. OVERVIEW

At Vennire, we aim to provide customers with a return and refund process that is clear, straightforward, and transparent.

This policy outlines the requirements and procedures relating to product returns, refunds, order cancellations, and withdrawal rights for eligible customers located within the European Union (EU) and the United Kingdom (UK).

2. RIGHT OF WITHDRAWAL (EU & UK CUSTOMERS)

Eligible customers located in the EU and UK may withdraw from an eligible purchase within:

30 days from the date the order is received

Customers are not required to provide a specific reason when exercising this withdrawal right.

To notify us that you wish to withdraw from your purchase, please contact:

info@vennire.com

3. RETURN CONDITIONS

For a product to qualify for a standard return:

The item must be unused
The product must remain in its original condition and, where applicable, include its original packaging
Proof of purchase or sufficient information allowing us to identify the relevant order must be provided

Vennire may decline a return where the applicable requirements have not been satisfied, subject at all times to mandatory consumer rights available under applicable law.

4. RETURN PROCESS

To request a return:

Contact our customer support team at info@vennire.com
Provide your order number and relevant information concerning the reason for the return
Our team will review the request and provide the appropriate return instructions

Please wait until our team has provided the relevant instructions before sending a product back.

Products returned without prior communication or appropriate authorization may not be accepted.

5. RETURN SHIPPING COSTS

Damaged, defective, or incorrect products:

Where an eligible product arrives damaged, defective, or does not correspond with the item ordered, Vennire will cover the applicable return shipping expenses.

Change of mind or voluntary withdrawal:

Where an eligible return is requested because the customer has changed their mind or voluntarily withdrawn from the purchase, the applicable return shipping costs will generally be the responsibility of the customer.

6. REFUNDS

Once a returned product has been received, it will be reviewed to confirm that the relevant return requirements have been satisfied.

Following this review:

We will inform you whether the refund has been approved or declined

Where approved, the refund will be processed within:

30 days

Approved refunds will normally be returned to the original payment method used to complete the purchase.

7. NON-RETURNABLE ITEMS

Certain categories of products may not qualify for standard returns, including:

Digital products that have already been delivered, accessed, or downloaded
Personalized, customized, or made-to-order items
Products that cannot reasonably be returned due to hygiene-related considerations, where applicable

Nothing contained in this section is intended to exclude or restrict mandatory consumer rights provided under applicable legislation.

8. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an item arrives:

Damaged
Defective
Incorrect or materially different from the product ordered

Please contact us within:

48 hours of delivery

After reviewing the circumstances, we may:

Arrange a replacement without additional cost, or
Issue a full refund

To help us evaluate and resolve the matter, we may reasonably request photographs, videos, packaging images, or other supporting evidence relating to the product and delivery.

9. MISSING OR LOST ORDERS

If an order has not arrived within the expected delivery timeframe, please contact:

info@vennire.com

Our customer support team will:

Review the available tracking information and, where appropriate, investigate the shipment with the relevant carrier
Arrange a suitable replacement or provide a full refund where appropriate following the investigation

10. LATE OR MISSING REFUNDS

If you have received confirmation that a refund has been issued but the funds are not yet visible in your account:

Check your bank, card, or payment account again
Contact your bank or payment provider to confirm whether the refund remains pending
Contact info@vennire.com if additional assistance is required

The time required for funds to appear after a refund has been issued may vary depending on the customer's bank, card issuer, or payment provider.

11. ORDER CANCELLATIONS

Orders can generally be cancelled where:

Processing has not yet been completed and the order has not been dispatched

If an order has already been shipped, the customer will normally need to receive the parcel and then follow the applicable return procedure.

Eligible EU and UK customers benefit from our 30-day withdrawal period, which provides additional time beyond the standard statutory 14-day withdrawal period applicable to many distance purchases.

12. ABUSE OF POLICY

Vennire reserves the right to investigate, decline, or subject return and refund requests to additional review where there is reasonable evidence of:

Fraudulent, false, or deliberately misleading claims
Repeated or systematic misuse of our returns and refunds process
Suspicious, abusive, or unauthorized activity

Any measures taken under this section remain subject to mandatory consumer protections and statutory rights provided under applicable law.

13. CONTACT

For questions or assistance concerning returns, refunds, cancellations, or withdrawal requests, please contact:

Email: info@vennire.com

Phone: +44 7537 106199

Registered Address:

Address: 41 New Bond St, London W1S 2SQ, United Kingdom